Terms

Terms & Conditions

Effective Date: January 1, 2025
Business Name: Wag & Bags
Website: www.wagandbags.com
Service Area: Wichita, KS and surrounding areas

1. Agreement to Terms

By using our website or hiring Wag & Bags for dog waste removal services, you agree to these Terms & Conditions. If you do not agree, please do not use our services.

2. Service Description

Wag & Bags provides professional dog waste cleanup at residential and commercial properties. Services may include:

  • Weekly, biweekly, or monthly poop scooping
  • One-time or initial cleanups
  • Disinfection or deodorizing (optional add-ons)

All services are performed by trained, uniformed professionals using safe and hygienic tools.

3. Scheduling and Access

To provide service:

  • You must grant us access to your yard (e.g., keep gates unlocked)
  • Pets should be secured during your scheduled service window
  • We reserve the right to reschedule due to extreme weather, unsafe conditions, or holidays

We will notify you of any service interruptions in advance whenever possible.

4. Pricing & Payments

  • Prices are based on service frequency.
  • All payments are due in advance or on a recurring billing cycle
  • Accepted payment methods include credit/debit cards and online payment processors (e.g., Stripe, PayPal)
  • Invoices must be paid within 7days to avoid service interruption

5. Cancellation of Services Policy

You may cancel or pause your recurring service at any time with at least 24 hours’ notice before your next scheduled visit. You can cancel by contacting us via phone, email, or through your online customer account (if available).

  • Missed Appointments: If we arrive and cannot access your yard due to locked gates, aggressive pets, or obstructions, the full service fee will still apply.
  • Weather Cancellations: In cases of extreme weather, we may reschedule at no charge.
  • Refunds: No refunds will be issued for past cleanings, but we will try to correct your grievance within 24 hours. Refunds or credits for upcoming services will be given immediately.

To cancel, email [email protected] or call/text us at 316-290-9537.

6. Customer Responsibilities

Customers are responsible for:

  • Providing safe, accessible yard entry
  • Notifying us of gate codes, pets, or hazards
  • Clearing major debris or leaves that may obstruct waste pickup
  • Keeping pets up to date on vaccinations (if we are entering yards with animals present)

7. Limitations of Liability

Wag & Bags is not liable for:

  • Damage caused by hidden hazards (e.g., sharp objects, holes)
  • Injuries caused by aggressive or uncontrolled pets
  • Health issues resulting from unscooped waste outside of our scheduled services

8. Termination of Service

We reserve the right to terminate service at our discretion for reasons including:

  • Repeated access issues
  • Nonpayment
  • Unsafe conditions

We will attempt to notify you and resolve issues before termination.

9. Changes to These Terms

We may update these Terms from time to time. Continued use of our services after changes are posted implies agreement with the revised terms.

10. Contact Us

If you have any questions or need to cancel or change your service, contact:

Wag & Bags
📧 [email protected]
📞 316-290-9537
📍 Wichita, KS